Privacy Policy

Thank you for visiting our website. Please review the Privacy Policy.

This website is operated by Carelytics Inc. an Ontario Incorporation.

Throughout the site, the terms “we”, “us” and “our” refer to Carelytics. Carelytics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of the policies stated in this Privacy Policy.

By visiting our site and using our application you engage in our Service and agree to the terms in this Privacy Policy. Please refer to this policy to determine what information we collect on you, how we use it, and what your rights and choices are.

What info do we collect?

Provided by you:

  • Full Name
  • Email
  • Clinic information
  • Employee information
  • Financial information for transactional purposes

Additional information we may view or collect is all applicable information provided by you and users who you invited the access your account. This information is only used for the sole purpose of our Service and providing you the agreed upon Service.The collection of this information falls under the lawful basis of legitimate interest.You may withdraw consent to use your information by emailing:

What do we use your info for?

All information that we collect is used for several business purposes. The following are these purposes:

  • To provide you the agreed upon Service.
  • To improve the service that we provide you.
  • To process your payment for the Service.
  • To communicate with you through several channels.
  • To prevent fraud and to comply with the law.
  • To protect your information.
  • To keep internal records.
  • Other purposes as agreed upon by you at time of access to the information.

How do we collect data?

  • CRM Tools
  • Web forms

Sale to outside parties

In no way do we sell or trade your private client information to third parties. We do use trusted third-party providers to make our Service better as long as they have agreed to keep your information confidential.

Legal Basis for Processing

We process Personal Information about you as a data controller as described in this section, where such processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests typically include: improving, maintaining, providing, and enhancing our technology, products and services; ensuring the security of the Services and our Website; and for our marketing activities.

Data Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers. Any data transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We store your information in Canada through Amazon Web Services.

Cookies and Tracking Technologies

We and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies.

Feedback and Information

Parts of our service may enable you to post or share feedback and information in multiple forms. When this information is posted, or shared it becomes public information which enables us to collect it for several different purposes.


EU General Data Protection RegulationCarelytics has a user base in the EU region, and we are committed to the EU’s General Data Protection Regulation. Our external Privacy Policy and internal Privacy Policy (for employees) are up-to-date regarding the General Data Protection Regulation concerns. All of our personnel are trained regarding privacy / General Data Protection Regulations.We are in sync and will remain in sync with our vendors to ensure continued compliance with GDPR.

Terms and Conditions

Along with this Privacy Policy, we also have a set of Terms and Conditions that should be reviewed before further use. The Terms and Conditions can be found at


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell services to you.

Contact Information

Questions about the Privacy Policy should be sent to us at

Last Updated: January 20th, 2023